Refund Policy
Ecoplantdoctor.com Refund Policy
At Ecoplantdoctor.com, we are committed to providing the highest quality services and expert advice for the care of your trees and plants. While we stand behind the excellence of our work, we do not offer refunds for services rendered.
This policy ensures clarity and fairness for all parties and reflects the personalized, time-intensive nature of the work we provide. Below is an outline of our policy:
Refund Policy - The Basics
No Refunds for Services Rendered
Once a service has been provided, whether it involves consultation, treatment, or ongoing care, all payments are considered final and non-refundable.
Commitment to Customer Satisfaction
If you are not satisfied with the service provided, we encourage you to contact us within 14 days of service completion. We will work with you to address your concerns and make reasonable adjustments to ensure your satisfaction.
Prepaid Services and Packages
Payments made for prepaid services, packages, or scheduled maintenance plans are also non-refundable. However, these services can be rescheduled within 6 months of the original booking date to accommodate your needs.
Customized Recommendations and Treatments
Our services are tailored specifically to your landscape’s unique needs, meaning results depend on factors like environmental conditions, proper aftercare, and adherence to our recommendations. We do not guarantee outcomes as plant health and recovery are influenced by external factors beyond our control.
Consultation Fees
Fees for consultations, site visits, or assessments are non-refundable, as they represent the time, expertise, and analysis provided during these sessions.
Our Commitment to Transparency
We are dedicated to providing clear communication and setting realistic expectations for every client. If you have questions or concerns about this policy, please reach out to our team at [contact email/phone number] prior to scheduling your service.
By scheduling a service with Ecoplantdoctor.com, you acknowledge and agree to this refund policy.